Lumière Agents › Status
System status
Right now
Website and app
Signing in, your pages and approvals
Working
Last 30 days · 100.00% up over the last 90 daysSigning in, your pages and approvals
Sending emails and texts
Reminders, follow-ups and missed-call texts going out
Working
Last 30 days · 100.00% up over the last 90 daysReminders, follow-ups and missed-call texts going out
Background work
Scheduled reminders, QuickBooks and spreadsheet syncs, reading replies
Working
Last 30 days · 99.94% up over the last 90 daysScheduled reminders, QuickBooks and spreadsheet syncs, reading replies
Support
Email hello@lumierepaycheck.org. Business hours are Monday to Friday, 9 am to 5 pm Eastern, excluding US federal holidays. Enterprise customers get these first-reply times:
| Priority | What it covers | Response |
|---|---|---|
| Urgent | Emails or texts aren't going out, or something is being sent that shouldn't be | First reply within 4 business hours |
| High | Something important isn't working, with no workaround (a sync, sign-in, approvals) | First reply within 1 business day |
| Normal | Questions, changes and everything else | First reply within 2 business days |
Machine-readable: /status.json. Each part is checked every 5 minutes; for background work, a missed check also counts as down.