Missed call text back templates
Free text message templates to send missed callers: general, trades, after-hours and existing customers. Copy and paste for your business.
A quick text after a missed call keeps the caller from dialing the next company. Keep it short, sign it with your business name, and include how to opt out.
General
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Hi, this is [business]. Sorry we missed your call! How can we help? Reply here and we'll get right back to you. Reply STOP to opt out.
Trades and home services
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Hi, it's [business]. Sorry we missed you, we're on a job. What do you need help with, and what's the address? You can also book here: [link]. Reply STOP to opt out.
Near closing time
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Thanks for calling [business]! We missed you but we'll get back to you first thing tomorrow. Tell us what you need and we'll be ready. Reply STOP to opt out.
Existing customers
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Hi [first name], it's [business]. Sorry we missed you! We'll call you back shortly. If it's urgent, reply here.
Before you start texting
- US carriers require business texting to be registered (called 10DLC registration) before messages are delivered reliably.
- Text only during reasonable hours, and always honor STOP.
- For emergencies, tell callers to dial 911.
Want this done for you? The missed-call text-back sends these for you, in your name, and you approve every email until you switch it to automatic. Never lose a caller to voicemail.
Questions
Do I need permission to text someone who called me?
Replying to a person who just called you about their request is generally treated as a conversational message, but you still must honor STOP and follow carrier rules. Check the rules that apply to your business.
What should a missed call text say?
Your business name, an apology for missing them, a question about what they need, and how to opt out.